FREE GROUND SHIPPING ON ALL ORDERS

Returns

We gladly accept returns for any unused items. Requests for returns must be initiated no later than 21 days after delivery. Unfortunately, no refunds are offered for items not in "new" condition.

Return Shipping

Customer will be responsible for the cost of return shipping.

How to Request a Return

To request a return, please send an email to support@tywalten.com. Please make sure your order number is listed in the request.

Damaged Items

If an item arrives damaged, please email us immediately at support@tywalten.com and include a picture of the damage to the item and the box (if applicable). Once we confirm the damage, we will offer a refund for the cost of the product, or ship a replacement; whichever the customer prefers.